Tombola Terms & Conditions
Nobody gets excited about terms and conditions, but reading them properly is what separates a smooth gaming session from a frustrating surprise later on. This page breaks down the key rules that govern playing at Tombola Casino, from who can open an account to what happens if things go wrong. It is an independent review summary, not the operator’s own legal document, so always check the full text on the Tombola site before you play.
General Terms
Tombola operates under a UK Gambling Commission licence (Account No. 38613) and has been part of the UK bingo scene since 2006, with Flutter Entertainment owning the brand since 2022. Its terms are built around that regulatory framework, which means the rules below are not optional extras — they are the conditions of playing at all.
Acceptance of Terms
By registering an account and placing any bet at Tombola, you confirm that you accept the operator’s terms and conditions in full. The operator can amend these terms from time to time, and continued use of the site after a change counts as acceptance. It is worth reviewing the terms occasionally, especially when promotions change or new games launch, because clauses covering bonuses and account rules are the ones most often updated.
Eligibility and Age Requirements
You must be at least 18 years old to open an account at Tombola, full stop. The operator verifies identity and age as part of its licensing obligations, and accounts registered by anyone underage will be closed with any winnings forfeited. You must also be a resident of a jurisdiction where the operator accepts players, and you can only hold one account in your own name — duplicate accounts are not permitted.
Account Responsibilities
Once registered, you are responsible for everything that happens on your account. That includes keeping your login details private, making sure the personal information on file is accurate, and updating it if your circumstances change. Key responsibilities include:
- Keeping your password confidential and never sharing account access
- Providing truthful details during registration and verification
- Only depositing funds from payment methods registered in your own name, such as a Visa debit card, Mastercard debit card, Visa Electron or Apple Pay
- Playing only with money you can afford to lose and using the safer gambling tools available, covered in more detail here: Tombola responsible gambling
Betting Rules
All bets placed at Tombola are settled according to the rules of the individual game and the operator’s general terms. Because every game on the site — Bingo90, Bingo75 Lines, Bingo80, plus Pulse, Burst, Blocks and Paper — is built on in-house proprietary Tombola software, the rulebooks are written by the operator itself rather than a third-party studio.
Game Rules and Fairness
Each game has its own rules section explaining ticket prices (from 1p up to 50p), prize structures and how winners are determined. Once a bet is placed and confirmed, it cannot be cancelled or amended, so double-check your ticket selections before confirming. If a game is interrupted by a technical fault, the operator’s terms set out how affected rounds and stakes are handled, and the outcome recorded on Tombola’s servers is treated as the authoritative record.
Bonus Terms Reference
Promotional offers come with their own conditions on top of the general terms. The welcome offer is a 100% bonus match up to £50 on a minimum £10 first deposit, with 1 Free Play awarded for every £1 (up to 50 Free Plays), and — unusually for the market — no wagering requirements, so winnings are paid as withdrawable cash. First deposit only, 18+, T&Cs apply. Occasional £5 FREE code promotions are also offered to new players and through the Playmates referral programme, each with its own stated conditions.
Dispute Resolution
If you disagree with how a bet was settled or an account decision was made, the first step is contacting Tombola’s support team — available 24/7 via live chat, by email at support@tombola.co.uk, or on the UK freephone line 0800 29 888 73 between 9 AM and 11 PM. If a complaint cannot be resolved internally, UK Gambling Commission licence conditions require access to an independent alternative dispute resolution service, and the operator’s terms explain how to escalate.
Account Closure & Suspension
Accounts at Tombola are not permanent by default — both you and the operator have the right to end the relationship, and inactivity itself can trigger consequences under the dormant account rules.
Voluntary Account Closure
You can close your Tombola account at any time by contacting customer support through live chat, email or the freephone line. Before closing, withdraw any remaining real-money balance — given the £300 maximum balance rule, amounts involved are usually modest, and debit card withdrawals take 3-5 banking days while Apple Pay mirrors the linked card’s processing time. If you are closing because gambling has stopped being fun, self-exclusion is the stronger option and is explained on the Tombola responsible gambling.
Operator Rights to Suspend Accounts
Tombola reserves the right to suspend or close an account where its terms are breached. Grounds include providing false information during registration or verification, holding multiple accounts, suspected fraud or collusion, chargebacks on deposits, or activity that suggests problem gambling requiring intervention. During a suspension, access to games and withdrawals may be frozen while the operator investigates, and confirmed serious breaches can lead to permanent closure and forfeiture of winnings gained through the breach.
Dormant Account Policy
If you stop logging in for an extended period, your account becomes classed as dormant. The operator’s terms set out the process for notifying the registered email address and how any remaining balance is handled. The simplest way to avoid dormancy issues is to withdraw your balance and formally close the account if you know you will not be playing — it takes minutes and removes any ambiguity.
Frequently Asked Questions about Tombola
What are the main terms of using Tombola?
The core terms require you to be 18 or older, hold just one account in your own name, provide accurate personal details and deposit only from payment methods registered to you, such as Visa debit, Mastercard debit, Visa Electron or Apple Pay. Accepting the terms when you register makes them legally binding on every bet you place.
Can Tombola close my account?
Yes. The operator can suspend or close accounts for breaches of its terms, including false registration details, multiple accounts, suspected fraud or chargeback activity. It can also intervene where gambling behaviour raises safer gambling concerns. Balances are handled according to the closure terms, though winnings gained through a breach may be forfeited.
What happens if I violate Tombola terms?
Consequences depend on the severity. Minor issues may trigger a warning or temporary suspension while the operator investigates. Serious or deliberate violations — fraud, collusion, underage play — typically result in permanent account closure, with winnings connected to the breach forfeited. You can dispute any decision through support and, if unresolved, via independent dispute resolution.
How do I close my Tombola account?
Contact the support team by 24/7 live chat, email at support@tombola.co.uk or the freephone line 0800 29 888 73 (9 AM–11 PM) and request closure. Withdraw your remaining balance first — card withdrawals take 3-5 banking days. If gambling is the reason for leaving, consider self-exclusion instead, as it blocks reopening for the chosen period.
Now that the rules are clear, the next step is seeing what Tombola actually offers new players — starting with its 100% bonus match up to £50 with no wagering requirements on the welcome offer. For a broader look at the brand, head back to the Tombola overview, or read how your data is handled on the Tombola privacy policy.