About Tombola – Contact & Company Information
Tombola has been a fixture of the UK online bingo scene since 2006, and it’s one of those brands that built its name on community rather than hype. This page pulls together everything you need to know about who runs the site, how to reach the support team, and the licensing that keeps it all above board.
About Tombola
Tombola launched back in 2006, making it one of the longest-running bingo-first brands in the British market. Since 2022, the brand has been owned by Flutter Entertainment, one of the biggest names in the gambling industry, which added serious corporate backing to what was already a well-loved operator.
What sets Tombola apart is that every game on the site is built in-house on proprietary Tombola software. You won’t find the usual third-party slots catalogue here — instead there’s a tight line-up of exclusive titles like Bingo90, Bingo75 Lines, Bingo80, plus quirkier creations such as Pulse, Burst, Blocks and Paper. Tickets start from as little as 1p and go up to 50p, so it’s genuinely friendly to casual players.
The operator’s stated mission revolves around safe, social, low-stakes play. That’s backed up in practice by a £300 maximum balance rule, a weekly net-deposit ceiling, and a full suite of responsible gambling tools — net spend limits, deposit and loss caps, session reminders and self-exclusion — plus links to BeGambleAware for anyone who needs extra support.
If you’re brand new and want the full picture of the games and welcome offer (a 100% bonus match up to £50 with 1 Free Play for every £1 deposited, up to 50 Free Plays, and no wagering requirements), the main page covers it all: Home.
Contact Us
Tombola offers round-the-clock help through live chat, email and a UK freephone line. Here’s how each channel works:
- Live chat — available 24/7, staffed by UK-based chat moderators. It’s the fastest route for most queries, though some players note it can take a little while to connect to an agent during busy periods.
- Email — write to support@tombola.co.uk for anything that isn’t urgent, such as account documentation questions.
- UK freephone — call 0800 29 888 73 between 9 AM and 11 PM if you’d rather speak to a real person.
Before reaching out, it’s worth browsing the operator’s extensive FAQ and Help Centre, which covers most everyday questions about deposits, withdrawals and account settings. One point worth knowing in advance: withdrawals to debit cards (Visa, Mastercard, Visa Electron) take 3–5 banking days, and some players feel that could be quicker — so if a payout is on your mind, chat support can confirm exactly where it stands.
Licensing Information
Yes, Tombola is fully licensed and regulated. The operator holds a licence from the UK Gambling Commission (Account No. 38613), which is the strict regulatory standard required to serve players in Great Britain. For its international operations, Tombola additionally holds a Gibraltar licence (RGL 052).
A UKGC licence isn’t just a badge — it means the operator must keep player funds protected, run fair games, verify player identity, and provide working responsible gambling tools. Since every Tombola title is developed in-house, the operator controls the whole chain from software to payout, with games subject to the fairness testing the Commission demands of its licensees.
Security on the payments side matches that standard: the site runs full SSL encryption, and card payments are protected with 3-D Secure 2.0. All transactions are fee-free, whether you’re depositing with a debit card or with Apple Pay. For the fine print on how the operator handles your account and data, see: Tombola terms and conditions and Tombola privacy policy.
Frequently Asked Questions about Tombola
Who operates Tombola casino?
Tombola has been owned by Flutter Entertainment since 2022, one of the largest gambling groups in the world. The brand itself has been running since 2006, and all of its bingo games and speciality titles are developed in-house on proprietary Tombola software.
How do I contact Tombola customer support?
You have three options: 24/7 live chat staffed by UK-based moderators, email at support@tombola.co.uk, or the UK freephone line 0800 29 888 73, which operates from 9 AM to 11 PM. The operator’s Help Centre also answers most common questions instantly.
Is Tombola licensed and regulated?
Yes. Tombola holds a UK Gambling Commission licence, Account No. 38613, which authorises it to serve players in Great Britain under strict fairness and player-protection rules. It also holds a Gibraltar licence (RGL 052) covering its international operations.
What are Tombola customer service hours?
Live chat runs 24 hours a day, seven days a week, so help is always available. If you prefer the phone, the UK freephone line 0800 29 888 73 is staffed from 9 AM to 11 PM daily. Email queries to support@tombola.co.uk are handled on an ongoing basis.
Fancy seeing what all the fuss is about? The 100% bonus match up to £50 with no wagering requirements is waiting for new players.