Tombola Privacy Policy
Handing over your personal details to any online casino deserves a bit of scrutiny, and Tombola is no exception. This independent review breaks down exactly what data the operator collects, how it uses it, and what rights you have as a UK player — in plain English, without the legal waffle.
Data Collection
Tombola collects personal information at registration and throughout your time on the site: your name, date of birth, address, email, phone number and payment details. This is standard practice for any operator licensed by the UK Gambling Commission (licence no. 38613), and it’s largely driven by legal obligations rather than choice.
What personal information we collect
The data Tombola gathers falls into a few clear buckets:
- Identity details — full name, date of birth (players must be 18 or over) and home address, used for age and identity verification.
- Contact details — email address and phone number for account notifications and support.
- Payment data — card details when you deposit with debit cards (Visa, Mastercard, Visa Electron) or Apple Pay, protected by 3-D Secure 2.0 on card transactions.
- Gameplay data — your ticket purchases, game history on titles like Bingo90, Bingo80 and Pulse, plus deposit and withdrawal records.
- Responsible gambling records — any net spend limits, deposit caps or self-exclusion settings you activate.
How we collect your data
Most of it comes straight from you — the registration form, deposit screens and any chats with the 24/7 support team via live chat or email. Tombola also collects data automatically as you play: session lengths, game choices and device information, whether you’re on the native iOS or Android app or the HTML5 web client. Identity verification may additionally involve checks against third-party databases, as UK regulation requires.
Cookies and tracking technologies
Like virtually every gaming site, Tombola uses cookies. Essential cookies keep you logged in and keep the games running; functional ones remember your preferences; analytics cookies help the operator understand how the site and apps are used. You can manage non-essential cookies through your browser settings, though switching off essential cookies will break core features like login and payments.
Data Usage
Tombola uses your information to run your account, process payments, verify your identity, meet its UK Gambling Commission obligations and — with your consent — send marketing. Nothing here is unusual for a Flutter Entertainment-owned brand operating under UK rules.
How we use your information
In practical terms, your data powers the day-to-day: crediting deposits from your £10 minimum first deposit onwards, processing withdrawals to debit cards within 3-5 banking days, enforcing the £300 maximum balance and weekly net-deposit ceiling, and paying out winnings. It also underpins the responsible gambling tools — session reminders and deposit caps only work because the site tracks your activity.
Marketing communications
Promotional emails and texts — things like the occasional £5 FREE code promotions or Playmates referral offers — are only sent where you’ve opted in. You can withdraw consent at any time through your account settings or the unsubscribe link in any message, and opting out never affects your ability to play.
Third-party sharing policies
Tombola shares data only where necessary: payment processors handling your Visa, Mastercard, Visa Electron or Apple Pay transactions; identity verification services; regulators such as the UK Gambling Commission; and group companies within Flutter Entertainment. The operator does not sell player data to advertisers. Any sharing for legal reasons — fraud prevention or anti-money-laundering checks, for instance — is required by its licensing conditions.
Data Protection & Your Rights
Tombola protects player data with full-site SSL encryption and operates under UK GDPR, which gives you strong rights over your information — including access, correction and deletion. Requests can be made through the support channels the operator lists on its site.
Security measures
On the technical side, the site runs full-site SSL encryption, and card payments carry 3-D Secure 2.0 authentication. Account-level protections include the responsible gambling toolkit — net spend limits, deposit/loss caps, session reminders and self-exclusion — plus links to BeGambleAware for anyone who needs outside support. Being UK-licensed since 2006 means the operator is also subject to ongoing regulatory audits of how it handles funds and data.
Your rights under GDPR
As a UK player, you have the right to:
- Access — request a copy of the personal data Tombola holds about you.
- Rectification — correct inaccurate or incomplete details.
- Erasure — ask for your data to be deleted, subject to legal retention requirements.
- Restriction and objection — limit or object to certain processing, including marketing.
- Portability — receive your data in a usable format.
- Complain — raise concerns with the Information Commissioner’s Office (ICO) if you’re unhappy with how your data is handled.
For broader context on the brand’s background and licensing, see: about Tombola. The full contractual picture sits alongside this policy in: Tombola terms and conditions.
How to request data deletion
Contact Tombola’s support team via live chat (available 24/7), email at support@tombola.co.uk, or the UK freephone line 0800 29 888 73 (9 AM–11 PM), and state that you’re making a data erasure or access request. One thing worth knowing: licensed operators must retain certain records for a set period to satisfy anti-money-laundering and Gambling Commission rules, so deletion isn’t always instant or total — but anything that can legally be removed will be. If you’re still weighing up whether to join, the main overview lives here: Home.
Frequently Asked Questions about Tombola
What personal data does Tombola collect?
Tombola collects your name, date of birth, address, email, phone number and payment details for debit cards (Visa, Mastercard, Visa Electron) and Apple Pay. It also records gameplay history, deposits, withdrawals and any responsible gambling settings you activate, all under its UK Gambling Commission licence 38613.
How does Tombola protect my information?
The operator uses full-site SSL encryption across the website and native apps, plus 3-D Secure 2.0 authentication on card payments. As a Flutter Entertainment brand licensed by the UK Gambling Commission since 2006, it’s subject to regular regulatory oversight of its data and fund-handling practices.
Can I request my data from Tombola?
Yes. Under UK GDPR you can request a copy of all personal data Tombola holds about you, ask for corrections, or request deletion where legally possible. Contact support via 24/7 live chat, email support@tombola.co.uk, or freephone 0800 29 888 73 to make a request.
Does Tombola share my data with third parties?
Only where necessary: payment processors, identity verification services, the UK Gambling Commission and Flutter Entertainment group companies. The operator doesn’t sell player data to advertisers. Sharing for fraud prevention or anti-money-laundering purposes is a legal requirement of its UK licensing conditions.
Now you know exactly how Tombola handles your details — and the picture is a reassuring one, backed by proper UK licensing. Fancy seeing what the fuss is about? The welcome offer is a 100% bonus match up to £50 with no wagering requirements, so winnings land as real withdrawable cash.